Carpet Victoria BC

Customer Satisfaction Survey

Invoice #: *

Job #: *

We would like to start with some questions about your overall impression of Edgar & Miner.

1 = "poor" 8 = "Excellent"

	1	2	3	4	5	6	7	8	N/A
1. Were we easy to find
2. Did we have enough product selection
3. Was the store clean
4. Were our prices comparable to other stores
5. Was your shopping experience a pleasant one
6. How likely are you to recommend Edgar & Miner

How was our customer service?

1 = "poor" 8 = "Excellent"

	1	2	3	4	5	6	7	8	N/A
1. Were we knowledgeable
2. Was your salesmen polite
3. Was he good at returning phone calls
4. When asked for a measure was he timely
5. Did you get your quote in a timely manner
6. How was his follow up
7. Did he answer any concerns you had

Knowing our installers are the last people you see when ordering flooring we would like you to answer a few questions to help us better our service.

1 = "poor" 8 = "Excellent"

	1	2	3	4	5	6	7	8	N/A
1. Were they clean in appearance
2. Were they polite
3. Were they on time to your job
4. Perform there work as a professional
5. Answer any concerns you had
6. Clean up the job site before leaving
7. Was workmanship up to your standards

Customer Comments: *

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